A guarantee of total customer VALASTRO LIGHTING ensures the possibility of withdrawal in the light of the current rules of cancellation and return of goods (Article 5 of Law Decree 22 May 1999 - 185). In case you are not satisfied with the product purchased, why do not conform to the description and photos, you can have 10 days of receipt.
The right of withdrawal is subject to the following conditions:
• The law applies to product purchased in its entirety; it can be exercised only on the withdrawal
part of the product;
• the product purchased must be returned intact and in original packaging, complete in all its parts
(Including packaging and documentation); To limit damage to the original package,
we recommend, when possible, to put in a second box; It should be avoided in all cases affixing
labels or tape directly on the packaging of the product;
• according to law, the shipping costs for returning the product are charged to the customer;
• The shipment until the certificate of receipt in our warehouse is under the complete
responsibility of the customer;
• in case of damage to the product during transport, VALASTRO LIGHTING will inform the
Customer thereof, to enable him to file a timely complaint against the carrier of his
choice and to obtain reimbursement of the value of the asset (if insured);
• LIGHTING VALASTRO not correspond in any way for damage or theft / loss of goods returned by uninsured shipments.
Without prejudice to any repair costs for damage to the original, VALASTRO LIGHTING provvederàa refund the customer the full amount paid, within 5 working days of return of goods, by the same method of payment used by the customer, ie: credit the sum of paypal account or by bank transfer in the case of payment by the latter or by cash on delivery. In quest'ultimocaso, the Buyer shall promptly provide to the bank on which to obtain reimbursement. The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where VALASTRO LIGHTING finds:
-the lack of external and / or internal packaging;
-l'assenza of product components
-damage the product for reasons other than transportation.
In case of forfeiture of the right of withdrawal, the VALASTRO LIGHTING will return to sender the property purchased by charging the same shipping costs.
The withdrawal right must be exercised by written notice sent by registered mail with return receipt
Loc Industrial Zone. Serramonda
88044 Catanzaro MARCELLINARA
Upon return of the product on the packaging must indicate the sender (name and
Last name) and the order number. Returns are accepted only with goods insured for the full amount paid. Before that I will exercise the right of withdrawal, please kindly contact us by email at firstname.lastname@example.org or by telephone at the numbers 0961903815 to 3248914354 explaining the reason for the return.